In the app — immediate
- Open the InfoNudge app and sign in.
- Go to Profile (the settings icon in the header).
- Tap Delete Account, then confirm.
Your account is removed straight away. You do not need to contact us first, and there is nothing to wait for.
By request — within 30 days
If you no longer have the app installed, or you cannot sign in, email us from the address on the account:
Tell us the email address the account uses and which organisation you are with. We will verify the request, delete the account, and confirm by reply within 30 days.
What deletion removes
- Your name and email address
- Your password (stored only as a one-way hash)
- The company your account was linked to
- Your saved items and viewed history
- Your quiz results and points
- Your position on your organisation’s leaderboard
- Any push notification tokens for your devices
It cannot be undone. To use InfoNudge again you would register from scratch, with a company code from your employer.
What may remain, and for how long
- Your employer’s completion records. Your employer is the controller of your training results and may be required to keep evidence of completion for their own audits, such as ISO 27001. What they keep after deletion no longer identifies you.
- Encrypted backups. Deleted data can persist in our providers’ backups for a short period before those backups roll over.
- Server logs. Routine request logs are held on a short rolling window, typically no more than 30 days.
More about your data
Our Privacy Notice sets out everything InfoNudge collects, who we share it with, how long we keep it and your other rights under UK GDPR — including access, correction and portability.
Consultants Like Us LtdC/O NJN, 5 Carrwood Park, Selby Road, Leeds, LS15 4LG
info@consultantslikeus.co.uk
07853 916 262